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QUALITY POLICY
STATEMENT
Cheshunt Group Limited
has been in existence in the contract cleaning industry since 1968, and
has a reputation for the quality and reliability of our services. Cheshunt
are a progressive company and our services incorporate the latest
technological developments. The company handles contracts throughout the
whole of Great Britain, from its offices based in Sidcup.
Cheshunt Group Limited is concerned with enhancing the urban
environment by providing quality services, this it delivers through the
following areas
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Commercial contract and
associated cleaning services
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Retail contract and
associated cleaning services
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Graffiti removal
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Stone cleaning and
restoration
Within these sectors
Cheshunt Group Limited has developed an enviable reputation for
reliability of service, quality and value for money.
It is the policy of Cheshunt Group Limited and its staff to provide
services that conform to their requirements of our customers, and to
deliver them on time and with no defects. Cheshunt Group Limited is fully
committed to achieving the high standard of personal and corporate
excellence required, to make this policy a reality.
The responsibility for quality lies with everyone in the company including
the Chief Executive, Directors, Managers and staff.
When the customers requirements have been clearly established it is up to
each and every person in the company to ensure that his or her obligations
to meet the customers requirements are complete. It is also necessary for
each and every person in the company to verify that work is completed
correctly.
To give our customers that extra assurance, the Quality Systems Manager is
charged with the duty of managing the quality system which enables the
company to provide a standard of excellence to our customers, by producing
the evidence that this has occurred and goes on continuously. To this end
the Company will implement and maintain a Quality Management System that
complies fully with the requirements of ISO 9002, and this system will be
registered by a recognized independent third party registration body.
QUALITY ASSURANCE
The company has always been committed to providing Quality
Services to all of its Clients. As a consequence of this commitment,
Cheshunt Group Limited saw the need for the third part certification to
ISO9002 as an un-biased statement of its management organization. The
Quality Systems and our management organization have been structured in
accordance with the requirements of BS EN ISO9002 1994.
There are key areas in our Quality Manual, which enhances the levels of
service delivered, and our ability to continually monitor and improve our
performance.
Quality System
The quality system describes in detail, and specifies the executive
management’s objectives, policies, organization and procedures that have
been developed to ensure compliance with international quality standards.
However where inconsistencies exist between the requirements specified in
contracts, and those called for in quality standards, the contract
requirements shall prevail.
Contract Review
The procedure for contract review have been implemented in order to
ensure, that on receipt of an enquiry or tender application. That all
aspects of the contract conditions have been reviewed to ensure that it is
within the company’s scope, to be able to undertake the work, without
putting undue financial constraints on the group
Process Control
The quality of workmanship is achieved by training, written work
instructions and, where applicable, comparison with representative
standards.
Inspection & Testing
Cheshunt Group Limited have established and maintained documented
procedures for inspection and testing activities, in order to verify that
specified requirements are complied with.
Corrective & Preventive Actions
Cheshunt Group Limited has documented procedures for implementing
corrective and preventive actions. The actions are taken wherever
necessary to eliminate or reduce actual or potential nonconformities, with
the delivery of the company’s services to its client base.
Document & Data Control
Cheshunt Group Limited has implemented procedures that control all
document/data approval and issue, which relate to products, services and
or quality management functions.
Product Identification & Traceability
Cheshunt Group Limited has implemented procedures, which ensure that all
products or services are correctly identified from receipt, and during all
stages of production, delivery and installation to Cheshunts client base.
Control of Company Records
Cheshunt Group Limited has established and implemented procedures for the
control of quality records. Quality records are maintained to demonstrate
conformance to specified contractual requirements. All quality records are
available to clients for evaluation.
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